Vancouver 1 Intermittent Connectivity

We are aware of an intermittent connectivity issue currently affecting our Vancouver1 POP server.

 

Our team is investigating and looking for solutions as soon as possible.

 

We sincerely apologize for the inconvenience this may cause.

Toronto 2 Server

Our Toronto 2 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

In the meantime, we have routed all the traffic to a back-up server.

We sincerely apologize for the inconveniences this may cause.

Atlanta 2 Server

Our Atlanta 2 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

In the meantime, we have routed all the traffic to a back-up server.

We sincerely apologize for the inconveniences this may cause.

Toronto10.voip.ms

We are aware of an intermittent connectivity issue currently affecting our Toronto10 POP server.

Our team is investigating and looking for solutions as soon as possible.

We sincerely apologize for the inconveniences this may cause.

Toronto9.voip.ms

We are aware of an intermittent connectivity issue currently affecting our Toronto9 POP server.

In the meantime, we have routed all the traffic to a back-up server.

We sincerely apologize for the inconveniences this may cause.

Toronto 9 Server maintenance

Our Toronto 9 server will undergo maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on Wednesday, September 1st from 1:00 AM to 2:00 AM EDT. During this maintenance window, the server will not be available and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

Limited Customer Service

We are currently experiencing a power outage at our Customer Service facilities.

We have limited staff providing support over ticket system however you may experience an unusual delay to obtain a response to your inquiry. Chat support is currently unavailable.

Additionally, we have dedicated staff available for emergencies and back up systems running at all times.

We’ll provide an update as soon as regular operations are restored.

We apologize for any inconvenience this may cause.

Email Server Upgrade

We will upgrade our email system

During this maintenance voip.ms email addresses may be unavailable for up to 1 hour. This may cause temporary error messages and delayed responses to:

– Tickets
– Voicemail notifications
– Email to fax service
– Fax notifications
– Transcriptions

There will be a change on 1 of our email servers’ IP addresses.

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What is the change?
=====================

The IP address for the host mail.voip.ms will be replaced on August 16th after 1:00 AM EDT with the following IP address:

mail.voip.ms NEW IP Address: 208.100.31.27
(old address: 67.202.71.62)

Additional IP address 208.100.39.62 will be cancelled.

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What you may need to modify
===========================

Normally, there are no interventions required on your part. However, if you have or maintain an email IP address whitelist, please update it with the new IP address for mail.voip.ms.

VoIP.ms new valid email sending IP addresses:

208.100.31.27
158.85.149.173 (existing)

We sincerely apologize for any inconvenience these changes may cause, if you have any questions don’t hesitate to contact the VoIP.ms support staff via ticket or live chat.

Vancouver servers unreachable

Our Vancouver servers are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

 

In the meantime, we have routed all the traffic to backup servers.

 

We sincerely apologize for the inconvenience this may cause.

Los Angeles 3 and 4 Servers

Our Los Angeles 3 and 4 servers are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

In the meantime, we have routed all the traffic to a back-up server.

We sincerely apologize for the inconveniences this may cause.