Email Server Upgrade

We will upgrade our email system

During this maintenance email addresses may be unavailable for up to 1 hour. This may cause temporary error messages and delayed responses to:

– Tickets
– Voicemail notifications
– Email to fax service
– Fax notifications
– Transcriptions

There will be a change on 1 of our email servers’ IP addresses.

What is the change?

The IP address for the host will be replaced on August 16th after 1:00 AM EDT with the following IP address: NEW IP Address:
(old address:

Additional IP address will be cancelled.

What you may need to modify

Normally, there are no interventions required on your part. However, if you have or maintain an email IP address whitelist, please update it with the new IP address for new valid email sending IP addresses: (existing)

We sincerely apologize for any inconvenience these changes may cause, if you have any questions don’t hesitate to contact the support staff via ticket or live chat.

Posted in Issues.