We are aware of an issue where DID numbers routing an IVR exclusively in the NY4 POP are returning a busy signal.
This appears to be related to the recording in the IVR. Our team is fully dedicated to solving this issue as soon as possible.
A possible workaround for the moment is to temporarily switch the DID from POP. To do this, from the customer portal go to DID numbers > Manage DID and edit your DID numbers. Scroll down to the Point of Presence section and select a different POP for your number.
Please note that any device or system receiving calls with this number will also need to be updated to the new POP to receive calls.
We sincerely apologize for any inconvenience this may cause.