HedgePhones and customers agree to the following terms of service.
The company HedgePhones is exclusively a seller of termination services. The services offered are of the best available quality. HedgePhones does not pretend to offer 100% reliable service, to deal with specific providers or to get specific permissions from any providers, clients or any other person, and does not offer any warranty of it. HedgePhones does not offer warranty of quality or availability of its services. All parties agree that it will conduct business in compliance to all requirements of the law.
The term customer in this document applies to every person, company or other entity that have opened an account with HedgePhones. Customers agree to all of these terms upon opening an account with HedgePhones using our signup form or our customer service, by email or phone. The customer shall not use this service as their sole call termination service, and shall be advised to have a backup solution in any case this service does not deliver the customer demand. The customer understands that HedgePhones does not guarantee any privacy on the communications through HedgePhones. HedgePhones offers no warranty for failure of service. HedgePhones does not claim that its service is “standard line quality”, and the client understands that the service quality is “as is”, and should vary depending on the location of the customer and the destination of each call.
Due to the nature of our offering that allow customers to bring their own device, software, PBX or switch, the customer shall understand that the level of support, and the service offered is intended to customers with a higher technical level. The customer is responsible for the safekeeping of their Login and Password information. If this information is lost or given to any other party in any way, the customer understands that this will be his sole responsibility. The customer agrees to evenly change his passwords to protect his account from any suspicious act. The customer agrees to follow lawful purposes while using this service. Call usage has to comply with all application laws in Canada, the USA and the location country of the customer. The customer agrees to set the CallerID/ANI Identification in their configuration with accurate correspondence to them, without creating any confusion to another person or party.
HedgePhones makes no warranties, expressed or implied including or but not limited to merchantability or fitness for a particular purpose, regarding its product or service. HedgePhones will direct any payment, firstly to pay negative balances. The customer understands that all negative balances are due, and use the service with the acceptation that any call below negative balance does not mean that the calls are not due. HedgePhones reserves the right to suspend any negative account., or any account that does not have a minimum $5 balance. HedgePhones reserves the right to temporarily or permanently discontinue service at anytime and this without any notice, if this occurs, it will issue full refunds on unused balances. ALL rate quotes are valid only on the day they are issued. It is the responsibility of the client to verify accuracy of rates. The free toll-free termination is provided to users under the premise that it will only add up to a small percentage of their traffic and that the account will also be used for regular traffic (incoming calls to DID numbers and/or outgoing calls to geographical areas). HedgePhones reserves the right to determine if the free toll-free usage is not typical or falls out of the pattern mentioned previously, and disable this option when most of the customer’s calls consist of Toll free calls using the free toll-free termination. Originating from payphones to HedgePhones toll-free numbers is not guaranteed.
The use of scripts that modify the customer portal interface in a way that goes beyond cosmetic modifications (for example, Grease monkey scripts to add additional choices in web forms) are strictly forbidden and can lead to immediate account deletion and legal actions. The customer is responsible for all usage of his/her accounts and is also responsible of the actual balance in his account. The customer agrees to not purchase DID numbers from HedgePhones with the sole intention to port them out to another service. HedgePhones reserves the right, at its sole discretion, to disable the purchase of new DID numbers from an account that presents this pattern and may charge a port-out fee to allow the port out of numbers removed on this fashion. At HedgePhones sole discretion, you may incur a port away fee for any DID number(s) leaving our network as this is a pass-through charge from HedgePhones carrier(s). All traffic routed to the following markets will be rated based on durations measured by the following billing increments: United States and Canada: 60 seconds increment, starting at a minimum of 60 seconds. Mexico: 60 seconds increment starting at a minimum of 60 seconds. Rest of the world: 60 seconds incremnet starting at a minimum of 60 seconds. Information on HedgePhones site regarding service, including but not limited to termination providers, is based on information passed to it from intermediary companies and may have not been verified. Again, HedgePhones services do not pretend to be 100% reliable and reliability is not guaranteed. Also, HedgePhones will use reasonable efforts to assure obedience to all the requirements of the law of Quebec, Canada about security and confidentiality of any transactions or information. The customer agrees that he is not provided with the right to start any claim, remedy or action, legal or OTHERWISE THAT may harm HedgePhones in any way that includes but is not limited to financially. HedgePhones agrees to not sell your personal or corporate information to third parties.
THIS DOCUMENT MAY BE SUBJECT TO CHANGE WITHOUT ANNOUNCEMENT, ALL CHANGES WILL BE POSTED ON THE HedgePhones.com WEBSITE. NON-DISCLOSURE: ONLY IF SPECIFICALLY REQUESTED BY LAW, CUSTOMERS ARE ALLOWED TO DIVULGATE THE STRICLY NECESSARY INFORMATION ABOUT USE OR PAYMENTS OF THEIR HedgePhones SERVICES, IN ALL OTHER CASES, IT IS PROHIBITED TO DIVULGATE INFORMATION ABOUT HedgePhones Including BUT IS NOT LIMITED TO END USERS. HedgePhones does not encrypt its transmissions, or sensitive parts of customer information in its database. HedgePhones retains the right to voluntary hand over information regarding customers, usage and calls if it is requested by law by governmental organizations. We use a private security firm to automatically screen IP addresses upon logging in to the customer portal and also when you sign up for a new account. If this score is too high, you may be denied access by the system. You will not held HedgePhones accountable for any inconvenience, financial loss or other issues related to this security measure. The customer will not use HedgePhones termination (outbound) services for telemarketing purposes (Including, but not limited to Automated Dialers, Call Centers and collection agencies). HedgePhones will suspend such activities without warning. The customer will not use any HedgePhones DID number as their caller ID display for calls related to telemarketing / dialer traffic / polls / mass traffic campaigns, nor will use HedgePhones DID numbers to receive traffic consistent with the aforementioned purposes (Mostly short calls, of very short duration). These activities can result in the suspension or removal of your DID number, HedgePhones reserves the right to do it without prior notice.
It is the customer’s responsibility to verify and test that any number delivered to his/her account is active and working properly before publishing it. The test should be made from a landline or cell phone provider. HedgePhones will not be held liable for any damages or advertising expenses arising from receiving a non working number. If a number is confirmed non working it will be deleted from the account and the cost of the number refunded.